Troubleshooting
“No decisions for the latest completed week”
The Action Inbox prioritises rows whose effective data week matches the latest completed ISO week in your workspace’s effective time zone. If that week’s data has not landed yet (for example right after the week turns over, or before your weekly sync completes), the list can be empty even though older data exists.
Check you are on the right optimisation tab (Bidding, Budget, or Keywords). Use Schedule help on Bidding / Keywords for sync timing, confirm Retail Connectors (/settings/integrations), and use the Bidding Grid (/bidding-grid) to inspect other weeks.
Apply is disabled or I see “Re-sync integration to enable push”
For bid or budget changes that rely on API pushes, the app needs retailer identifiers on the row (for example line item and promoted product IDs from the integration). If those IDs are missing - often because ingestion has not completed yet - the UI may block push and show guidance to re-sync the integration.
Also, Apply is only available for the prioritised data week you are working in. Rows tied to other weeks are not shown in Prioritised decisions for that week (use the Bidding Grid instead).
My filters hide everything
Retailer, network, category, performance sort, and search filters apply to the list. Clear filters when the empty state explains that no actions match (“No actions found”). Remember that Prioritised Bidding also hides Hold by design - that is not a filter bug.
I can’t find Keywords / Demand Moments / Reports
- Keywords appears in Action Inbox when an Amazon keyword or target connector is active. Otherwise the inbox stays on Bidding / Budget.
- Demand Moments (
/demand-moments), Automation Rules, Reports (/reports), Activity log, Region & Time zone, and Import files are Growth-plan areas. Essentials users will not see them in the sidebar.
Time zone looks wrong
On Growth, confirm Region & Time zone (/settings/region-timezone) uses a valid IANA region (for example Australia/Sydney). Remember that weekly sync at 01:00 follows the application scheduling time zone, not necessarily the same knob as the workspace default - see Time zones & Retail Connectors.
For Amazon Keywords, week labels can follow the advertising profile time zone, which may differ from the workspace default.
Still stuck?
Capture the week code and date range shown on the Action Inbox, your sync weekday from Retail Connectors, which tab you were on (Bidding / Budget / Keywords), and roughly when you expected data. Your workspace administrator or Opteroo support can reconcile calendar weeks with ingestion logs. You can also Contact us.