Help centre
Opteroo helps retail media teams connect retailer ad data, run automation rules, review prioritised bid and strategy actions, apply changes where the platform supports them, and analyse performance. Your team signs in to the workspace web app (often at a URL like https://app.opteroo.com) - not this home page.
Getting started
Where to find Dashboard, Action Inbox, Bidding Grid, Automation Rules, Reports, Settings, and My account - with paths that match the app.
Action Inbox & scheduling
How “Prioritised decisions” picks the data week (ISO weeks and your workspace time zone), empty lists after a new week, and Schedule help.
Time zones & Retail Connectors
Workspace default time zone vs application scheduling time zone, weekly sync at 01:00, and sync weekday (Monday–Friday).
Pricing & billing
Optimisation Reviews, how RMNs are counted for plan limits, and policies for upgrades, downgrades, annual billing, and cancellation.
Troubleshooting
When Apply is unavailable, “Re-sync integration to enable push”, and using the Bidding Grid while data catches up.