Troubleshooting
“No decisions for the latest completed week”
The Action Inbox prioritises rows whose effective data week matches the latest completed ISO week in your workspace default time zone. If that week’s data has not landed yet (for example right after the week turns over, or before your weekly sync completes), the list can be empty even though older data exists.
Use Schedule help on the Action Inbox for sync timing, confirm Retail Connectors (/settings/integrations), and use the Bidding Grid to inspect other weeks.
Apply is disabled or I see “Re-sync integration to enable push”
For bid changes that rely on API pushes, the app needs retailer identifiers on the row (line item and promoted product identifiers from the integration). If those IDs are missing - often because ingestion has not completed yet - the UI may block push and show guidance to re-sync the integration.
Also, actions must belong to the prioritised data week you are working in; rows tied to other weeks are not shown in the prioritised list for that week.
My filters hide everything
Retailer, network, optimisation category, and search filters apply to the list. Use Clear filters when the empty state explains that no actions match the current filters.
Time zone looks wrong
Confirm Region & time zone (/settings/region-timezone) uses a valid IANA region (for example Australia/Sydney). Remember that weekly sync at 01:00 follows the application scheduling time zone, not necessarily the same knob as the workspace default - see Time zones & Retail Connectors.
Still stuck?
Capture the week code and date range shown on the Action Inbox, your sync weekday from Retail Connectors, and roughly when you expected data. Your workspace administrator or Opteroo support can reconcile calendar weeks with ingestion logs on the backend.