Action Inbox & scheduling
The Action Inbox (/action-inbox) is where you review and apply recommended changes for the current data week. It is organised into optimisation areas - typically Bidding, Budget, and (when Amazon keyword/target connectors are active) Keywords.
How the inbox is organised
Each optimisation area has two views:
- Prioritised decisions (Bidding / Keywords) or Budget recommendations (Budget) - the ranked changes worth reviewing for the current data week.
- Applied history - what was applied or reverted for that week, when the platform supports undo.
Prioritised Bidding lists focus on scale and trim actions; Hold rows are hidden so you can concentrate on changes that move the needle. Use the Bidding Grid (/bidding-grid) to inspect every line across recent weeks, including Hold.
Which week is “Prioritised decisions”?
For product/SKU bidding and budget, the prioritised list uses calendar logic based on your workspace’s default IANA time zone (configured under Region & Time zone, /settings/region-timezone on Growth; otherwise the app falls back to an effective zone such as Australia/Sydney). The app labels weeks using ISO weeks (Monday–Sunday) and focuses on the latest completed week - the most recent Monday–Sunday period that has fully ended in that time zone.
So early in a new ISO week, you are still looking at last week’s completed window until the current week finishes. The UI shows the week code and the Monday–Sunday date range so everyone agrees which period the list refers to.
Keywords (Amazon) can also show week labels using each advertising profile’s time zone. That is intentional - Amazon keyword/target weeks follow the profile zone, which may differ from the workspace default.
Why is my prioritised list empty?
Common reasons:
- Data for that week has not arrived yet. Retail data often lands on a fixed weekly schedule. Right after a new week starts in the calendar, you may see “No decisions for the latest completed week” until ingestion completes. Use Schedule help (Bidding / Keywords) to see when the next connector sync runs.
- Filters. Retailer, network, category, performance sort, or search can hide every row. Clear filters if you see a “No actions found” empty state.
- No actionable recommendations. Some weeks genuinely have nothing worth applying (distinct from the data-gap case). Hold rows are also excluded from the prioritised Bidding list by design.
- Wrong tab. Product/SKU bid actions sit on Bidding; keyword and target actions sit on Keywords; cap-out budget moves sit on Budget.
For other ISO weeks or a wider scan of lines, use the Bidding Grid (/bidding-grid).
Schedule help
On Bidding (and Keywords when available), open Schedule help to read how weekly Retail Connector sync (at 01:00 in the application scheduling time zone, on the sync weekday you choose Monday–Friday in Retail Connectors) relates to the prioritised week. If your workspace default time zone and the application scheduling time zone differ, the help text shows the next run in both zones - they are intentionally separate controls.
Apply and re-sync
Apply is only available for the prioritised data week you are working in. If the UI shows Re-sync integration to enable push, the row is missing retailer identifiers needed for an API push - open Retail Connectors (/settings/integrations), re-sync, then try again. See Troubleshooting.